But due to 'technical limitations' this wasn't possible so we should upgrade to splashtop to offer this type of support. When we raised this issue with them, they said that the best option was to upgrade our splashtop account to include multi access, to which I pointed out we already have two valid licences to access the PC one licence via Atera and one via themselves. We made it clear we already had atera and used splashtop to do remote support sessions. What is a major issue though is now we have lost our ability to offer remote support to users when they are accessing there machines via splashtop within our helpdesk (Atera). However non of these things we're a major issue though once we had worked out what the issue was and how to work around them. Also management wasn't quite as easy as we had been lead to believe. We had to write scripts to reinstall splashtop on the client machines to get them to reinstall the clients before we could use them with end users. So we went to work, immediately things they said would just work didn't. After speaking to the sales team about are plan and speaking to the support team everything looked good. So we spoke to splashtop about licencing splashtop directly with them for our end users so we didn't need to deploy two remote clients to our clients machines. So when we realised that the world was likely to be pushed into lock down we decided that it would be good to be able to offer remote support to end user using the same system that we already use. We have used splashtop as part of Atera for nearly 3 years now, we've found splashtop to be ok for what we needed as part of our helpdesk other than a couple of bugs here and there which were resolved fairly quickly. Be careful if you want to partner with splashtop!
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